FAQs

  1. WHEN WILL MY ORDER SHIP?
    Orders will be shipped as soon as possible, usually within one business day. In the event that an item is out of stock, you will be issued a refund for that item.
  2. HOW WILL MY ORDER BE SHIPPED?
    Orders will shipped in plain, unmarked boxes or padded envelopes. 
  3. HOW DO I HANDLE A QUESTION ABOUT A PRODUCT OR A RETURN?
    If you have a question or problem, please email us at onlinesales@aquaserene.com. Please include your order number, name, phone number, and a description of the item and the issue.